The kingdom of Saudi Arabia achieved the first place in the e-government and mobile services Maturity Index for 2023, issued by the United Nations economic and Social Commission for Western Asia (ESCWA) of the United Nations organization, maintaining its leadership for the second time in a row with a high maturity score of 93% in the overall result of the index.
Ahmed Al-suwaian, governor of the digital government authority, said that this international achievement reflects the results of the efforts exerted by government agencies in digital transformation, and the great support received by the digital government system to achieve the goals of the kingdom’s Vision 2030 programs to build a digital society and invest in new technologies to increase productivity, achieve efficiency, and provide the best experience for all beneficiaries. The ESCWA e-government and mobile services Maturity Index ranks 17 countries annually based on the maturity of 84 priority government services provided to individuals and businesses through e-portals and smart applications, according to three sub-indicators: the extent of service development and availability, service usage and user satisfaction, and the volume of government efforts exerted in reaching the public.the kingdom has achieved impressive distinction by obtaining first place in all of them, and with a significant development in the results at the level of each indicator.
It obtained a distinguished maturity rate of 98% in the service availability and Development Index, which was 1% higher than in 2022, and achieved a high maturity rate of 84% in the service usage and User Satisfaction Index, with an increase of 4.76% over 2022, while it recorded a distinguished maturity rate in the public access index, which reached 100% in this indicator, achieving significant progress over 2022 with an increase of 13.52%. It is worth mentioning that the kingdom has achieved the third place globally among 198 countries according to the data of the digital government Maturity Index for 2022 issued by the World Bank Group, in addition to achieving its highest historical result in the e-Government Development Index issued by the United Nations since its launch more than 20 years ago, while the city of Riyadh ranked fourth globally in the use of technology and its applications at the level of 193 cities around the world.
